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This chapter covers key concepts related to Project Communications Management.
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The knowledge area of Project Communications Management consists of the following processes -
Communications Management Processes
Process | Process Group | Key Deliverables |
Plan Communications Management | Planning | Communication Management Plan |
Manage Communications | Executing | Organization process
assets updates |
Control Communication | Monitoring and Controlling | Performance Reports |
- Plan Communications Management defines how and when the various stakeholders receive information, and communicate with each other.
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Memos, emails are examples of non-formal communication.
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The total number of communication channels between n stakeholders is n(n-1)/2. So if there are ten stakeholders in a project, there are 45 channels of communication.
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Plan Communications process involves determining what kind of information should be shared with which project stakeholder. This is documented in the Communication management plan. Also documented is how and when the communication needs to be shared with stakeholders. The Inputs, Tools and Techniques, and Output of Plan Communications process is given below.
Plan Communications Process
Inputs | Tools & Techniques | Outputs |
Stakeholder register | Communication requirements analysis | Communications management plan |
Stakeholder management strategy | Communication technology | Project document updates |
Enterprise environmental factors | Communication models | |
Organizational process assets | Communication methods | |
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Throughout the project duration, information is shared with stakeholders as planned. This sharing of information is part of the Manage Communications process. The Inputs, Tools and Techniques, and Output of Manage Communications process is given below.
Manage Communications
Inputs | Tools & Techniques | Outputs |
Project management plan | Communication methods | Organizational process assets updates |
Performance reports | Information distribution tools | |
Organizational process assets | | |
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The Control Communications process involves sharing the project status reports and measurements with appropriate stakeholders.
Control Communications Process
Inputs | Tools & Techniques | Outputs |
Project Management Plan | Variance analysis | Performance reports |
Work performance information | Forecasting methods | Organizational process assets updates |
Work performance measurements | Communication methods | Change requests |
Budget forecasts | Reporting systems | |
Organizational process assets | | |
Questions on Communication Knowledge area are available in
Communication Questions.
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