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This chapter covers key concepts related to Project Communications Management.

1. The knowledge area of Project Communications Management consists of the following processes -

   Communications Management Processes

   Process	Process Group	Key Deliverables
   Plan Communications Management	Planning	Communication Management Plan
   Manage Communications	Executing	Organization process assets updates
   Control Communication	Monitoring and Controlling	Performance Reports

    
2. Plan Communications Management defines how and when the various stakeholders receive information, and communicate with each other.
3. Memos, emails are examples of non-formal communication.
4. The total number of communication channels between n stakeholders is n(n-1)/2. So if there are ten stakeholders in a project, there are 45 channels of communication.
5. Plan Communications process involves determining what kind of information should be shared with which project stakeholder. This is documented in the Communication management plan. Also documented is how and when the communication needs to be shared with stakeholders. The Inputs, Tools and Techniques, and Output of Plan Communications process is given below.

   Plan Communications Process

   Inputs	Tools & Techniques	Outputs
   Stakeholder register	Communication requirements analysis	Communications management plan
   Stakeholder management strategy	Communication technology	Project document updates
   Enterprise environmental factors	Communication models
   Organizational process assets	Communication methods

    
6. Throughout the project duration, information is shared with stakeholders as planned. This sharing of information is part of the Manage Communications process. The Inputs, Tools and Techniques, and Output of Manage Communications process is given below.

   Manage Communications

   Inputs	Tools & Techniques	Outputs
   Project management plan	Communication methods	Organizational process assets updates
   Performance reports	Information distribution tools
   Organizational process assets

    
7. The Control Communications process involves sharing the project status reports and measurements with appropriate stakeholders.

   Control Communications Process

   Inputs	Tools & Techniques	Outputs
   Project Management Plan	Variance analysis	Performance reports
   Work performance information	Forecasting methods	Organizational process assets updates
   Work performance measurements	Communication methods	Change requests
   Budget forecasts	Reporting systems
   Organizational process assets

    

Questions on Communication Knowledge area are available in Communication Questions.

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